查询和投诉

 

我们企业文化的核心是公平对待客户（“TCF”）。FINALTO (SOUTH AFRICA) PTY LTD 致力于通过我们的交易平台 global.markets.com 为您提供最出色的客户服务并与您建立强大而长久的服务关系。我们将把您的评论、建议和顾虑视为对我们企业至关重要的考量因素。我们将竭力完整解决您的反馈，我们深知：客户的反馈和/或表达不满是我们改进产品和提升服务水平的机会。

 

查询

通常在 48 小时内解决

如果您对 markets.com 提供的服务不满意，请尽快通过电子邮件{5}联系我们的客户服务 support@markets.com，实时聊天 或通过我们的 在线查询表单 寻求即时和迅速的帮助。

我们的客服代表将协助您解决您的疑虑，以得出公正的结论。

交易查询

通常在 48 小时内解决

如果您有一个交易查询，例如与您的交易帐户及其操作相关的问题，请访问我们的交易平台 markets.com 或根据我们的条款和条约，您可以通过提交 在线交易查询表单 来提交交易查询。请注意，在交易查询、需要阐述或出现问题后，必须尽快将所有交易查询记录在案。

正式投诉

打开投诉表格

解决过程可能长达 6 周

在您与我们的交易体验中，如果您觉得我们的服务没有达到您的要求，您有权随时提出投诉。如任何交易或其他查询未能得到解决，或者您希望在初始或后续阶段提交正式投诉您可以通过填写 在线投诉表单.

请注意，必须填写在线投诉表中包含的所有信息，以便我们专职的质量控制部门以知情的方式审查您的投诉。在审核过程中，我们可能会要求您提供进一步的资料和/或辅助性文件。我们请求您在投诉的审核过程中给予宝贵的合作，以便完成我们的工作并尽快向您提供我们的反馈和答复。

打开投诉表格

我们将遵循我们设想的流程来处理您的投诉如下：

2mos-resolved

收到您的投诉

我们将在 5 天内确认收到您的投诉，并向您提供记录的 URN，本公司将在所有针对您投诉的通讯中引用该 URN，同时通知您该投诉正在接受调查；

5days-resolved

尝试解决您的投诉

我们将尝试在您提交投诉之日起 2 个月内解决您的投诉。但需要注意的是，我们对您投诉的完整审查和全面回复，自投诉日起不得超过 3 个月。

 

于收到对您的申诉所作之确定性答覆之后，如果您仍不满意，或者在 6 周之内未收到答覆，您可以将您的申诉交付南非金融监察员裁决。更多相关信息，请访问http://www.faisombud.co.za。如果您要将某件申诉交付监察员裁决，请于我们通知您无法依您所满意的方式解决申诉之日起六个月内提交之。对于价值超过 R800 000 的事项监察员不予以裁决。

数据保护或隐私查询/投诉

如果您对个人数据的隐私和安全有疑虑，您有权在与我们建立业务关系期间随时提交查询或投诉。如要提交查询，您可以完整填写 在线查询表。如果您想提出投诉，您可以在您对数据隐私或数据安全有任何担忧时提交正式投诉表单。

访问我们的在线投诉表单，请 点击此处。

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