What steps should you take if you suspect any fraudulent activity or scams on markets.com?

What steps should you take if you suspect any fraudulent activity or scams on markets.com?

At markets.com, the security of your transactions and data is paramount.

But some scammers are trying to impersonate our brand and fool unsuspecting victims into revealing their personal information.

Find out how to guard against fraudulent activity on markets.com and what to do if you notice any suspicious transactions.

Common types of scams

Here are four main types of online threats that you have to be careful of.

Viruses and malware: Do not download files from unknown sources.
Unsafe sites: Always check that a website domain starts with “https://secured”.
Phishing emails with typos or slightly different domains: Phishing is a tactic where scammers send emails that appear to be from reputable companies to trick users into revealing their passwords and credit card numbers. For example, certain websites and fraudsters have been trying to impersonate the markets.com brand name.
Impersonation scams: Someone may claim to be from a bank or markets.com and ask you for sensitive information such as passwords.
Unregulated investment firms: Check with a regulator if an investment firm is licensed to operate in your region before conducting business with it.

How to stay safe online

Follow these tips to avoid falling prey to scams.

Never share your password details and account details with anyone.
Do not respond to unsolicited emails, calls, direct messages, etc.
Never transfer money or divulge your personal and financial information via telephone, social media, or email.
Never transfer money to a bank account to anyone who states he or she is acting on behalf of markets.com. markets.com will never provide any trading advice nor contact you directly to persuade you to open a specific position.
Remember that reputable companies will never request any personal account or payment information from you.

How markets.com protects your data

To protect our clients, we have implemented the following measures:

We constantly monitor unusual and irregular activities in online activities and payments.
Our Data Protection Officer ensures that markets.com complies with General Data Protection Regulation (GDPR) standards.
The controls and monitoring tools used to protect our systems and data are regularly audited by internal and external parties.
We use advanced technical and physical safeguards to protect all data systems.
Our rigorous firewalls and Secure Sockets Layer (SSL) software protect the information transmitted.
The communication between our clients and data servers is encrypted.

Please refer to our Staying Protected Online page for more details.

Our official email domains

The official email domains that markets.com uses to communicate with you are @markets.com and @marketsmail.com.

You shouldn't engage with or respond to any communication that differs from our official email domains.

What to do if you suspect your account has been compromised

If you notice any suspicious activity on your account, you should:

Immediately change all of your passwords for security reasons.
Contact our customer support team via Live Chat or email them at support@markets.com.
Contact our Data Protection Office at privacy@markets.com.
Provide as much information as you can (e.g. screenshots, your phone number, email address, etc).

Log in to your account now to change your markets.com password.