Account registration & verification

Before you can start trading on markets.com, you’ll need to join our trading community and give your account a password.

Here’s a quick guide on how to reset your password if you forgot it or if you want to update your password on markets.com.

Resetting a forgotten password on the web platform

1. On the login page, click Forgot Password.

The

2. Enter your email and click Continue.

Password reset link has been sent to your email.


The

Updating your password on the web platform

1. Go to the upper-left corner menu, and click Settings.


2. Navigate to Change Password. Enter your current password, your new password, confirm it, and click Save Changes.



Updating your password on the markets.com app

1. Under Accounts, go to Settings.

 The accounts dashboard on the mobile app displays a selection of accounts, reports, settings, support, and switch accounts.

2. Open Security Settings.

The


3. Click Manage password.

The


Enter your current password, your new password, verify it, and click Save changes.

The



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SettingsRequest history8.1.18PHP Version5.69sRequest Duration18MBMemory UsageGET {locale}/help-centre/{slug}
status
200 OK
full_url
https://web-qa.staging.markets.com/vc/help-centre/account-registration-and-verification
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App\Http\Controllers\DynamicContentController@getHelpCentreCategoryOrArticleV2
Theme
Open Button Position
Hide Empty Tabs
Autoshow
Reset to defaults
status
200 OK
full_url
https://web-qa.staging.markets.com/vc/help-centre/account-registration-and-verification
action_name
controller_action
App\Http\Controllers\DynamicContentController@getHelpCentreCategoryOrArticleV2
uri
GET {locale}/help-centre/{slug}
controller
App\Http\Controllers\DynamicContentController@getHelpCentreCategoryOrArticleV2
prefix
/{locale}
where
file
app/Http/Controllers/DynamicContentController.php:899-1031
middleware
web, SetDomain, GoMarkets, setlocale, trackingparams, redirects, Logout, pagecache, setrisk, gettranslations, getglobalsettings, urlstructure, saveReferral
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  • Booting (45.56ms)time
  • Application (5.65s)time
  • Routing (1.02ms)
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    5.65s
    1 x Booting (0.8%)
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    uri
    GET {locale}/help-centre/{slug}
    middleware
    web, SetDomain, GoMarkets, setlocale, trackingparams, redirects, Logout, pagecache, setrisk, gettranslations, getglobalsettings, urlstructure, saveReferral
    controller
    App\Http\Controllers\DynamicContentController@getHelpCentreCategoryOrArticleV2
    prefix
    /{locale}
    where
    file
    app/Http/Controllers/DynamicContentController.php:899-1031
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          _token
          xbe6UOHD8GC4PEdAURABwnCSLxz0dqSnDz9KmGg3
          ClearShow all
          Date ↕MethodURLData
          #12025-04-11 12:11:16GET/vc/help-centre/account-registration-and-verification/9458